Yes. Coolest Aircon Service support personnel are committed to providing technical assistance at any time, 365 days a year. However, our schedules depend on the current availability of staff at any given time. For priority listing in our schedule, we highly recommend making an appointment with us via WhatsApp.

Start by checking if your air conditioner is connected to the power socket and is switched on. If there is still no power, check the fuses and MCB of your home’s circuit breaker. If you require further assistance, contact our technical support team at +65 8218 4488

Below is a list of common possibilities why your air conditioner isn’t performing as expected:

• The capacity of the air conditioner is insufficient for the room size.
• The air conditioner is not set to cooling mode.
• The air conditioner's thermostat is set above the desired temperature.
• The room’s windows are open.
• The outdoor condenser is dirty and is overheating the compressor.
• The indoor FCU is dirty and is resulting in weak discharges of cool air.
• Presence of faulty electronics.
• There is Insufficient refrigerant in the air conditioner system.

Your air conditioner may have a blocked drainage pipe that normally channels water condensate from the inside of the fan coil unit.

Gaining access to the filter and fan coil cover for cleaning is relatively simple. However, without proper training or tools, you risk damaging your air conditioner and incurring expensive repairs or even irreversibly disabling it. It is also not possible to thoroughly clean the unit and restore it to peak capacity. As such, we highly recommend you engage the professional services of a trained service technician for the best results.

This is likely due to a dirty evaporator or fan coils or a faulty component requiring repair or replacement.

Regular servicing is necessary to maximise the lifespan of your air conditioner, as well as improve efficiency to lower power consumption and cooling time. Poor maintenance may also lead to water leakage due to clogged pipes that can compromise hygiene and comfort.

No, we strongly recommend against performing a chemical overhaul by untrained individuals as improper use of chemicals can pose a health hazard. Also, disassembling and reassembling the air conditioner requires specialised training to carry out safely without risking damage to your air conditioning unit.

Bad odours coming from an air conditioner is likely due to the unit absorbing odours from air circulating in a room, including cigarette smoke and growth of mildew, moulds, and fungi on damp drain pan, drip line, or furniture.

This may indicate a faulty circuit board in your air conditioner.

An inverter uses a variable speed compressor that self-regulates by adjusting its speed to match the load requirements for optimal cooling. As such, inverter systems are more efficient and help save power.

• Climate / Geographical location.
• Horsepower capacity against the size of space to be cooled.
• Air conditioner brand, model, and system type.
• Budget.

At Coolest Aircon Services, our products and services are protected by special warranty policies:

New Air Conditioners

5-year agent warranty for compressor
1-year agent warranty for spare parts
2-year Coolest Aircon warranty for installation

Spare parts

90 days for brand new parts replacement

Reconditioned Air Conditioner

180-day Coolest Aircon warranty
2-year warranty for new piping installation

On average, the installation of a new air conditioning unit should take approximately 4 to 6 hours.

Your air conditioner should last for around 7 to 8 years with proper maintenance and usage.